TERMS & CONDITIONS
NEX Technology Pvt. Ltd., (Referred to as D NEX is a registered and licensed internet Telephony Service Provider Any individual entity subscribing to the services offered by 6 NEX are hereunder referred as the Subscriber.
D NEX provides its services via Wire /Wireless, which requires us to install and power a D NEX Box (D NEX Network Terminator) at my premises. I accept this requirement and hereby accord the permission for installing this.
New D NEX subscribers are billed on 1st of the month subsequent to the month in which they have subscribed to D NEX services.
D NEX does the billing for its monthly packages on month in advance. All the subscribers of D NEX’s services are be default aligned to the 1st to 30th monthly billing cycle. D NEX does the billing for its fixed term packages (like Annual, Semi Annual etc. packages) from the date on which package is activated till the date the package expires.
D NEX bills its data package customers on prepaid basis. All usage which exceeds the package limit of a particular month is billed in next month bill cycle. NEX invoice becomes due and payable, immediately upon the bill being raised.
At the time of subscribing to D NEX’s data services, the subscriber is required to pay the following charges:
Installation Charges, if required as per the terms of the package being subscribed to
Security Deposit. if required as per th e terms of the package being subscribed to
Subscription Charges for the entire package amount being subscribed to
Any other charges as may be required as informed by D NEX sales staff to the subscriber
D NEX Subscribers are required to pay their bills immediately on receipt of the same, else the services may be disconnected without notice. Billing disputes will only be entertained upon the subscriber first cleaning the entire amount billed by D NEX. If D NEX finds any genuine errors in its billing, the same will be passed to the subscriber by the way of a credit note in subsequent months, D NEX provides multiple monthly services to its subscribers, and its subscribers are not allowed to hold back or delay payments of one service on account of any issues or concerns that the subscriber may have with another service. In such circumstances, D NEX retains the right to disconnect the services of the subscriber without notice, in-case of non-payment within prescribed time. D NEX assigns credit limits to its subscribers based on certain parameters and incase the subscribers cross these limits will disconnected from the D NEX service with or without notice.
D NEX delivers its services using the wire/wireless network. An active Network requires power from the subscriber and D NEX subscriber accords. His/Her/Their consent to the same for the duration of their subscription to D NEX service.
D NEX subscriber undertakes to never switch off the power to any 6 NEX equipment which may be locate in the premises of the subscriber, without giving adequate notices of at least 7 days to enable D NEX to make alternate arrangements at the time of services being discontinued. Any violation of the same will be treated as a breach of this agreement.
• Usage of Internet
D NEX explicitly prohibits its subscribers to use the services provided by D NEX for any illegal or immoral activities as specifically prohibited by the laws of the land. Any deviation to this requirement, will invite immediate action from b NEX, including but not limited to filing a complaint / case with necessary authorities for the purpose of enforcement of legal remedy or action.
D NEX services cannot be used by the subscriber for illegal voice termination activities and any notice of the same will invite immediate censure by D NEX and the same will be reported to the authorities who enforce the laws of the land.
D NEX services cannot be used by the subscriber for malicious, illegal, anti-national activities and any notice of the same will invite immediately censure by D NEX and the same will be reported to the authorities who enforce the laws of land.
D NEX services are governed by the rules and norms prescribed by TRAI and DOT and accordingly, ID NEX reserves the right to track the usage of its subscriber’s and on demand provide the same to the authorized Govt. Bodies.
D NEX mandates that its subscribers keep their access password secure and secret all the time any sharing of passwords is not permitted and in-case of any instance of the same is observed or brought to our attention, then D NEX reserves the right to recover damages from the subscriber.
• Shifting your connection
D NEX allows its customers to request for a connection transfer in case you are shifting your residence /office. The same is a chargeable service and it is subject to network feasibility/ availability
• Usage of Wi-Fi
Usage of Wi-Fi by a subscriber is strictly required to be in compliance with the Department of Telecommunication Policy on the same (WAN dot gov in). The subscriber is required to intimate. D NEX in advance in case they are installing a Wi-Fi Router or Access Point on the connection provided by D NEX subscribers required to ensure that his router SSID is in hidden mode and the access to the same is not open and is controlled by way of Network Key/Encryption key. Subscribers may also opt to use the centralized managed Wi-Fi Routers provided by 6 NEX, in order that D NEX can ensure compliance with the Wi-Fi policy and rules, in case the subscribers are notable to ensure compliance on their own with these requirement. Installation D NEX endeavors to provide installation of a new connection within 15 working days, as prescribed by TRAI, subject to Technical feasibility. In case of any delay beyond 15 working days, TRAI guidelines are adhered to by 6 NEX If extra cabling is required for feasibility, additional charges will apply_
• Refund Policy
D NEX does not entertain refund of any amounts that may have been paid by the subscriber, for an Annual/Semi Annual/Quarterly/Monthly package. Only in case of non-feasibility of a new connection, refund is made by D NEX. The time fora refund to be affected is4-6 weeks, beyond the allowable time of 15working days as mentioned above
• Discount Policy
D NEX provides service discounts in line with TRAI policy on the same, on a case to case basis as needed In case of Billing disputes.
D NEX subscribers are required to email their specific concerns to infoAdnextechnology.com and the same will be addressed in 4-8 weeks, by way of discount credit note passed in the account of the subscriber.
The Internet contains unedited material, some of which may be illegal, sexually explicit, immoral or offensive_ D NEX is merely providing connectivity to the internet and has no responsibility ar control over the content of the internet or the individual’s usage of the same, D NEX is not responsible for virus/ malicious traffic which may infect the PC / Laptop of the D NEX subscriber, since D NEX has not control over the same. You, the D NEX subscriber, assume full responsibility and risk for the use of the services provided by CI NEX. The subscriber is solely responsible for evaluating the accuracy, completeness and usefulness of all the services, products and other information and the quality and merchantability of all merchandise provided through the internet access service offered by D NEX. The services by 6 NEX are provided on an as available basis only. D NEX does not warranty that the services will be uninterrupted, error-free or free from viruses or harmful components, D NEX is not liable for any cost on damages that may arise directly on account of you are using the services provided by D NEX, including any direct, incidental, explanatory multiple special punitive or consequential damages in any event including acts of god: lightning strikes earthquakes, floods, storms explosions electricity fluctuation, fires and any natural disasters, malicious damages etc. Further, D NEX does not accept any responsibility or blame for any loss (notional or otherwise) that you may claim to suffer on account Of any deficiency or delays in the services provided by 6 NEX. D NEX also hereby informs the subscriber that their personal details will provided to the legal Authorities on-demand, without any prior intimation to the subscriber,
• Termination of Agreement
Continued use of ID NEX services, constitutes acceptance of the terms of this agreement in its present form without exception and also includes acceptance of any future revisions to the same. If the subscriber is dissatisfied with the services provided by D NEX then the sole and exclusive remedy available to the subscriber is to stop using the services and to terminate the D NEX account, under intimation to D NEX in writing. This does not absolve the subscriber of any dues which remain and the same remains payable. ID NEX also reserves the right to disconnect the services to the subscriber in case of any of a number of reasons, including but not exclusive to-negative address verification, non-payment, violation of any terms of this agreement, usage of the service for any illegal or immoral activity etc.
Any disputes arising out of / or related to this agreement Wi-Fi come under the Nagpur Civil Court Jurisdiction. .